The BDB Partner Knowledge Base: Your Comprehensive Guide to Our Partnership

Our A-Grade tiles are 2mm thick, lead-free, high-reflectivity silver nitrate coated glass, cut to a standard of 1cm x 1cm with a tolerance of +/- 0.1mm. The silver nitrate coating is protected by a double layer of copper and lead-free paint to prevent oxidation. Each tile undergoes quality inspection to ensure consistent reflectivity and durability for professional applications.

Our standard heavy-duty motors operate at an exceptionally low noise level, typically below 35 dB, which is equivalent to a quiet library. This makes them perfectly suitable for noise-sensitive environments like art galleries, high-end lounges, and wedding ceremonies. Our premium silent motors operate at under 30 dB for ultra-quiet applications.

All our electronic components are fully compliant with regional safety standards. For Europe, they are CE and RoHS certified. For Australia, they meet the RCM (Regulatory Compliance Mark) requirements. We can provide full certification documents upon request for your project's compliance needs. Our products also meet UL standards for North American markets.

Our stated weight capacity (e.g., 50kg) is the 'safe working load'. The motor's actual breaking strength is significantly higher. We engineer our motors with a minimum safety factor of 5:1, meaning a 50kg-rated motor has a breaking strength of at least 250kg. This ensures reliable operation even under unexpected load conditions.

Yes, our DMX-compatible variable-speed motors are designed to integrate seamlessly with standard DMX512 controllers, allowing for precise, real-time control over rotation speed and direction as part of a larger lighting program. We provide detailed DMX channel mapping documentation with each order.

We provide a comprehensive 24-month warranty on all electronic components (motors, controllers, LED systems) and a 12-month warranty on mirror balls against manufacturing defects. The warranty covers replacement parts and labor for defects in materials or workmanship. Damage from misuse, normal wear, or accidents is not covered. We also offer extended warranty options for high-use commercial installations.

Certainly. For example, a Professional Partner (Tier 1) might have a price of $100 for a 50cm ball. An Elite Partner (Tier 2), who has spent over €15,000 annually, would automatically see their price for that same item drop to $95 (a 5% improvement). A Strategic Partner (Tier 3) would see their price drop to $88 (a 12% improvement). Tier advancement is automatic based on annual purchase volume.

For the fastest turnaround, please provide: 1. The specific SKU and quantity for each item. 2. The full and final delivery address. 3. The name and deadline of your project (if applicable). 4. Any special delivery requirements (e.g., liftgate service needed). 5. Your preferred payment terms. With this information, we can provide a comprehensive quote within 24 hours.

No. DDP is our all-inclusive promise. The only potential additional costs would be for specialized on-site delivery services beyond standard ground-level reception, such as crane lifts to a high floor, which would be quoted separately and with your pre-approval. All duties, taxes, and standard delivery are included in DDP pricing.

Net payment terms are a benefit for our established Elite and Strategic partners. Eligibility requires a consistent order history of at least 12 months and the successful completion of a formal credit application process with our finance department. We also require trade references and may request financial statements for larger credit limits.

As the direct manufacturer, we are confident that we offer the best possible price for products of our specific quality and engineering standards. We do not offer a price-matching policy, as we believe an "apples-to-apples" comparison with lower-quality, consumer-grade products is not possible. We compete on value and safety, not just price.

For custom color MOQ, we require a minimum of 10 units for Pantone color matching on mirror balls. For seasonal ornaments and decorative items, the MOQ is typically one master carton per SKU (usually 12-24 pieces depending on the item). Custom colors require 4-6 weeks production time and a 50% deposit. Standard silver mirror balls have no minimum order quantity - you can order just 1 unit.

This varies greatly. A simple custom size of a standard shape might be only 20-30% more expensive than the next largest standard size. A highly complex, freeform sculpture, however, could be many times more expensive due to the significant engineering, labor, and material waste involved. We provide detailed, transparent quotes for all custom work with clear breakdowns of costs.

After you approve our quote, our engineers create detailed shop drawings and photorealistic 3D renders. These are delivered to you in a secure digital portal. You will have a dedicated review session with your project manager to go over every detail. We require your formal, written digital sign-off on these documents before any physical production begins. This critical step ensures complete alignment and eliminates errors.

We can start at any stage. While a perfect technical drawing is the fastest path to a quote, we frequently partner with designers at the very beginning of the creative process. Our engineers are skilled at taking a simple sketch or an inspirational mood board and helping you develop it into a feasible, manufacturable design. We offer design consultation services to bridge this gap.

Our technology is state-of-the-art, but there are physical limitations. For example, we cannot cut internal corners to a perfect 90-degree sharp point (there will always be a tiny radius from the cutting tool). We can typically cut materials up to 6mm thick. We will advise on any design adjustments needed for optimal manufacturing during the consultation phase.

Changes made after the formal sign-off can be very costly and cause significant delays, as materials may have already been ordered or cut. We strongly advise a thorough review during the digital prototyping stage. If a change is absolutely necessary, we will issue a formal Change Order document, which will detail the additional costs and impact on the timeline for your approval.

We maintain strategic inventory reserves for our most popular seasonal items throughout the peak season. However, availability can vary significantly based on demand. We recommend placing initial orders early and discussing potential re-order needs with your account manager to ensure we can reserve inventory for your mid-season requirements.

For the best selection and pricing, we recommend placing Christmas orders between January and March for the following season. This allows us to plan production efficiently and secure the best pricing for you. Orders placed after June may face limited availability and higher costs due to rush production requirements.

Yes, we offer flexible seasonal payment programs for qualified partners. These may include extended payment terms, seasonal credit lines, or split payment schedules that align with your cash flow. Contact our finance team to discuss options that work best for your business model and seasonal requirements.

Both markets have streamlined processes, but there are key differences. Germany, as part of the EU, has harmonized customs procedures and we handle all EORI registration requirements. Australia has stricter biosecurity requirements and may require additional documentation for certain materials. We manage all customs procedures for both markets under our DDP terms, ensuring smooth clearance.

Standard shipping times are: Germany (Hamburg, Berlin, Munich) - 18-25 days; Netherlands (Amsterdam, Rotterdam) - 20-27 days; Australia (Sydney, Melbourne, Brisbane) - 22-30 days. Express shipping options can reduce these times by 5-7 days. Times may vary during peak seasons or due to port congestion.

All international shipments are fully insured and professionally packed to minimize damage risk. In the rare event of damage, we require photos and documentation within 48 hours of delivery. We will immediately arrange for replacement items to be shipped via express service at no additional cost. Our packaging is designed to withstand international shipping rigors.

Every account has a designated backup manager who is fully briefed on your account history and preferences. Additionally, our partner support team (partnersupport@bdbdiscoball.com) can handle urgent inquiries 24/7. Your account manager will always inform you of any planned absences and introduce you to your temporary contact person.

We provide comprehensive marketing support including high-resolution product images, technical specification sheets, installation guides, and co-branded marketing materials. Elite and Strategic partners receive additional support such as custom product photography, trade show materials, and dedicated marketing consultation sessions.

We offer a comprehensive 2-year warranty on all electronic components and 5-year warranty on structural elements. Warranty claims are processed through your dedicated account manager with typical resolution within 5-7 business days. We maintain warranty replacement inventory in key markets to ensure rapid resolution of any issues.